PRESS RELEASE
January 19, 2022
Residents of the City of Rensselaer will be the first within Rensselaer County and some of the
first in the New York State to use a new community engagement and feedback solution after an
interaction with the Police Department. This new service uses text messaging to contact some 911
callers and others that have recently reported or been involved in non life-threatening incidents.
These text messages are sent hours or days after the incident and will ask citizens to take a quick
survey about their experience with the Rensselaer Police Department. It will also allow citizens
to provide their own comments, feedback and words of gratitude after receiving public safety
service.
"It is important for our department to hear from the community about how we are doing, especially
from those that we have recently met.", said Chief James Frankoski 'This new product, called
CueHit, will give me access to citizen feedback in near real time and provide insights into areas
where we can improve the service we provide to the community, and help boost officer morale when
positive feedback is provided."
With CueHit, text message surveys are sent to those whose number is recorded as part of a call for
service or even an officer's report. But citizens can take a text message survey and provide
feedback even if they did not receive a text message. We will soon be announcing a number
dedicated to this and QR codes will be made available to scan to start that conversation.
Residents that do not want to participate can simply not respond or let the department know in
advance by calling the department and your number will never receive a survey. As with all texts,
residents may reply with STOP and that will opt them out of all future text surveys from the
department.
It is important that everyone know that these surveys should not be used to report any type of
emergency or crime. As always, call 9-1-1 or 518-462-7451 for any emergency or to report any
criminal activity.
Chief of Police
(£ c ueHit
Engage• Connect • Measure